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What fifo88 Does With Your Personal Information

When you open an account with us, we collect only what we need to keep your wallet, transactions and account history running correctly.

Account data handled securelyLocal payment context: Touch 'n Go eWallet, Boost, GrabPayYour right to access or delete dataNo data sold to third partiesContact us to correct your records

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Information We Hold and Why We Hold It

fifo88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect your name, email address, contact number and account login details when you register. When you make a deposit or withdrawal — whether through Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX — we record the transaction reference, amount in RM and timestamp. This

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lets us reconcile your account wallet, resolve payment queries and flag unusual activity. We also log device type, browser version and session data to keep the platform stable across mobile and desktop access. Cookies track your session state and preferences; they do not store payment credentials.
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If you connect via Maybank2u or CIMB Clicks through FPX, the bank handles its own authentication — we receive only the cleared transaction confirmation, not your banking password. Data is retained for as long as your account remains active and for a period thereafter as required
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by applicable local law. You can ask us at any time what we hold on your account. Availability of our services depends on local law and is accessible only where permitted.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what we hold, correct an error or ask us to remove your data, the fastest route is live chat — available directly from your account dashboard. For formal written requests, reach our support team by email and we will respond within the timeframe required under applicable Malaysian data protection principles. Players in Kuching and across Malaysia use the same contact channels.

Team online

Live Chat

Open your account dashboard and tap the chat icon to reach our support team. This is the fastest way to raise any data or privacy question.

Email Support

Send a written data request to our support email. We acknowledge receipt and handle it under applicable local data rules — no runaround.

Account Settings

Some data corrections — display name, contact number, linked e-wallet — can be updated directly inside your account settings without contacting support.

HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

We apply SSL encryption across every page, including the deposit and withdrawal flows for Touch 'n Go eWallet, Boost and GrabPay. Account login uses a one-time password sent to your registered mobile number, which means even if someone has your password, they cannot access your account without your phone. Your data is not shared with marketing partners or sold to any third party. We keep it strictly for account operation, payment reconciliation and compliance with applicable local law.

SSL Encryption

Every page — login, deposit, withdrawal — runs over SSL. Your Touch 'n Go eWallet and Boost transaction data is never transmitted in plain text.

OTP Account Login

Each login requires a one-time password to your registered number. This stops unauthorised access even if your password is exposed elsewhere.

Cookie Policy

Session cookies keep you logged in and remember your display preferences. They do not store payment credentials or GrabPay account details.

Data Retention

We hold your account data while your account is active and for a period after closure as local law requires. You can request a summary of what we hold at any time.

Common Questions About Your Data on fifo88

These are the questions we hear most often about how we handle personal information, account data and payment records. If yours is not here, live chat is the quickest path to an answer.

We collect your name, email, contact number and a password. No government ID is collected at registration — additional verification is only requested if a withdrawal trigger requires it under our internal compliance checks.

We store the e-wallet reference number tied to a completed transaction so we can reconcile your account wallet. We do not store your e-wallet PIN or full account credentials — those stay with the e-wallet provider.

Only authorised fifo88 staff handling account support or payment reconciliation can access your records. Data is never shared with advertising networks, third-party marketers or unrelated platforms.

Send a written request via our support email or raise it through live chat. We will confirm receipt and provide a summary of your account data within the period applicable local law requires.

Yes. Submit a deletion request through live chat or email. We will close your account and remove personal data, retaining only what applicable Malaysian law requires us to keep for a defined period.

We use session cookies to keep you logged in and remember preferences. You can block or clear cookies in your browser settings, though doing so may affect how your account session behaves during a deposit flow.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What fifo88 Does With Your Personal Information

How to Reach Us About Your Data

Live Chat

Email Support

Account Settings

Data Handling, Cookies, Security and Retention

SSL Encryption

OTP Account Login

Cookie Policy

Data Retention

Common Questions About Your Data on fifo88

01 What personal data does fifo88 collect when I register?

02 Does fifo88 store my Touch 'n Go eWallet or Boost account number?

03 Who can see my account and transaction data?

04 How do I request a copy of the data fifo88 holds on me?

05 Can I ask fifo88 to delete my account and all my data?

06 Are cookies used and can I control them?

Privacy Policy

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